Refund policy

Return and Refund Policy: Defective, Incorrect, or Incomplete Orders

At The Vibe Vault, your satisfaction is our top priority. We understand that sometimes things may not go as planned, and we're here to make things right. If you receive a product that is defective, incorrect, or missing parts, we have a seamless return and refund process in place to ensure your experience is hassle-free.

Conditions for Eligibility:

  1. Defective Items: If the product received is faulty or defective.
  2. Incorrect Items: If the product received differs from the one you ordered.
  3. Missing Parts: If the product is incomplete or essential parts are missing.

Return Process:

  1. Contact our customer support Whatsapp team (+91 9137792849) within 24 hours of receiving the order. Provide your order number and details of the issue.
  2. Our team will guide you through the return process and provide instructions on returning the product.
  3. Pack the product securely in its original packaging, including all accessories and documentation.
  4. Provide the product to delivery guy he will check the product and if it is eligible he will accept the product for its return.
  5. Once we receive and inspect the returned product, we will process your refund, exchange, or replacement within 7 business days.

Refund Process:

  1. If you choose a refund, we will initiate the refund to your original payment method.
  2. Refund processing times may vary depending on your payment provider. Please allow 7 business days for the refund to reflect in your account.

Important Notes:

  • If the returned product does not meet the eligibility criteria or is not returned in its original condition, we may not be able to process the return or refund.
  • Please ensure that you include a copy of the order invoice inside the package to expedite the process.
  • If you choose a replacement, we will send you the correct product as soon as possible, subject to availability.
  • Returns are chargeable.

We're committed to rectifying any discrepancies promptly. Your satisfaction is paramount to us, and we're here to assist you every step of the way.

Thank you for choosing The Vibe Vault. If you have any questions or concerns, please don't hesitate to reach out to our customer support team.